At Posch and Pretty , we take pride in delivering high-quality jewellery that adds a sparkle to your everyday moments. However, if you happen to receive a product that is damaged in transit we are here to ensure your issue is resolved smoothly. Our return and refund process is designed to be simple and transparent, ensuring a hassle-free experience for you.

Eligibility for Returns:

We accept returns only for products that are damaged in-transit. We believe in quality, and if there's any oversight, we'll be happy to make it right.
If your product arrives damaged in transit you can initiate a return by contacting us on poschandpretty@gmail.com within 48 hours of delivery .

Important Points to Remember:

To be eligible for a return, you must provide clear photos or videos of the damaged product .This helps us understand the issue and process your return more efficiently.Unboxing video is must .
Sale items are not available for returns. 
Products paid for entirely using gift cards or discount codes are non-returnable. These purchases are considered final and not eligible for refunds or exchanges.

Exchanges:

At this time, we do not offer direct exchanges for products unless the item is damage in-transit.

Refund Process:

Once your return is approved, refunds will only be processed as store credits or , depending on your preference.

Customer Care:

If you have any questions or need assistance with your return, our support team is just an email away at poschandpretty@gmail.com. We're here to help and ensure that your shopping experience with Posch and Pretty& is as smooth and delightful as possible!

Return Shipping Costs

Return shipping costs will be borne by Posch and Pretty for items that are damaged .

International Returns

Currently, we do not accept returns from international locations as we only ship within India.

Changes to Return & Refund Policy

Posch and Pretty reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on the website.

For any further questions or assistance, please feel free to contact our customer support team at poschandpretty@gmail.com. We are here to help you from Monday to Friday, 9 AM to 6 PM.

Thank you for shopping with posch and pretty . We value your trust and look forward to shining with you every day!